Return and Exchange
REFUND
Refunds are only available for non-personalised or non-customised product.
We can only accept non faulty items returned to us within 30 days upon receipt of order. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item your order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.
For return to sender (RTS) or delivery refused, there will be 15% restocking fee from the subtotal. Shipping costs are not refundable. For wrong choice, changed mind or otherwise, there will be a 15% restocking fee from the subtotal. Shipping costs are not refundable.
- Please contact us at office@thejournalshop.com.au if you wish to return or exchange the items.
- Please include a note with your Name and Order number for reference.
- Shipping cost will not be refunded and the refund will be credit to your original mode of payment.
- Please send us an email once you have initiated the return along with the tracking number, the order number, and the courier you used.
- To ensure no loss or damage in the mail, all returns must be sent registered with tracking and tracking code must be quoted via email.
EXCHANGE
Exchanges are only available for non-personalised or non-customised product.
- Contact us at office@thejournalshop.com.auand establish the replacement product desired
- You may ship back the item(s) to the address provided by our customer service team member (within 30 days upon receipt of order)
- For wrong choice, changed mind or otherwise, there will be 15% restocking fee from the subtotal. Shipping costs are not refundable.
All postage is non-refundable.
CONDITIONS OF REFUND/EXCHANGE
- Item is returned within 30 days upon receipt of order.
- The returned item is unused with original packaging.
- Returned item is not a Customised or Personalised item.
OTHER INFORMATION
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We do not cover any import taxes and are not responsible for delays due to customs.
Faulty item?
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please submit a support ticket via our contact page. We will then advise on how to proceed. You have 7 days from receipt of the faulty item to return it to us.
Item lost ?
In the event that any items are lost or damaged during transit, please submit a support ticket via our contact page. If your order has taken longer than 45 days and has been lost by postal we will issue a refund or ship a replacement.
Australia Post require 35 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.
- Your item will by dispatched to the address used at check out.
- We are not responsible for items sent to an incorrectly supplied address.
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.
Need more help?
Please contact us at office@thejournalshop.com.au.