Excellent customer communication. We had an issue with the first case (a personalised Kindle cover) but this was rectified and corrected. I sent many emails to you but these were answered very quickly and your help in ensuring my Kindle Case was perfect was appreciated. I give you 10/10 for your service. The personalised Kindle Cover looks fantastic and just what I wanted. It is a special gift for a son and he just loves it. Thank you once again. Julie
GREAT QUALITY! Great price! Cute as design
Very happy with my Kindle case! It was exactly as I had imagined and I received great customer service.
Very happy with the kindle case. Monogram looks good. Fits well. Also very happy with the delivery. It arrived just a few days after purchase.
I got this for my besties 10 year old birthday, she had been given the kindle for her birthday, I bough this and paid for express shipping hoping it would make it in time, I think it arrived the next day! Very happy
ENJOY FREE SHIPPING ON ALL ORDERS OVER $55.
(subtotal, excluding shipping costs)
Standard shipping for orders under $55 is $9.95. Express shipping is $14.95. Orders containing monogrammed products will require up to 4 business days to be dispatched.Most express orders are dispatched within 2 business days. Please allow up to 4 business days for express delivery, depending upon the time of purchase and your delivery address.
Please note: All Australian orders are dispatched from Sydney, Australia. During sale and holiday periods, delivery may take longer than the estimated timeframes above. Orders containing monogrammed products will require up to 4 business days to be dispatched. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage.
Items can be returned to us with the following details:
- Item is returned within 30 days of purchase.
- The original receipt or proof of purchase is provided.
- The returned item is unused with original packaging.
- The returned item is not monogrammed or personalized.
- Items can be returned for a refund, exchange or gift card.
Monogrammed or Personalized Item
The beauty of the monogramming is that once an item is personalised it is created and marked especially for you! Unfortunately, this means that we are unable to accept exchanges or refunds if you change your mind about your purchase.
QUESTIONS & ANSWERS
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